Customer Care
Frequently Asked Questions
Helpful answers about ordering, delivery, authenticity, warranty, and product care.
1. Are all FUJIVO products authentic?
Yes. Every product available at FUJIVO is 100% authentic and sourced directly from Japan or through authorized distribution channels. We never deal in replicas, counterfeit, or imitation products.
2. Where do your products come from?
Our products are carefully imported from Japan, ensuring they meet the quality, craftsmanship, and authenticity standards Japanese brands are known for worldwide.
3. Do your products include the original box and accessories?
Yes. Most products are delivered with their original packaging and brand accessories, depending on the manufacturer's packaging for that specific item.
4. How long does delivery take?
Delivery times may vary during holidays or special campaigns.
- Inside Dhaka: 1–3 working days
- Outside Dhaka: 3–5 working days
5. Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available across Bangladesh.
6. Can I exchange my order?
Yes. We offer an easy exchange process according to the FUJIVO Exchange Policy. Please ensure the product remains unused and in its original condition.
7. Do your products come with a warranty?
Warranty coverage depends on the manufacturer and product category. If a product includes an official warranty, the details will be clearly mentioned on the product page.
8. How can I verify the authenticity of my purchase?
Every FUJIVO order is sourced through trusted supply channels and undergoes quality inspection before shipping. We are committed to providing only genuine products with complete transparency.
9. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Mobile Financial Services
- Bank Transfer
- Debit & Credit Cards (where available)
10. How can I contact FUJIVO?
Our customer support team is here to help. You can reach us through:
- Facebook Messenger
- Instagram Direct Message
- Phone / WhatsApp
Need help? Contact Fujivo support.