Customer Care

Shipping Information

At FUJIVO, we believe that every order deserves the same level of care as the products inside it. From careful inspection to secure packaging and reliable delivery, we are committed to ensuring your order arrives safely and on time.

Order Processing

All orders are carefully inspected and packed before shipment.

Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing Time: Within 24 hours after order confirmation.

Delivery Time

Delivery times may vary slightly due to weather conditions, public holidays, or courier operations.

  • Inside Dhaka: 1–3 Working Days
  • Outside Dhaka: 3–5 Working Days

Shipping Coverage

We currently deliver across all districts of Bangladesh through our trusted courier partners.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location. Any applicable shipping fee will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive confirmation along with your tracking information (where available), allowing you to monitor the delivery status of your package.

Secure Packaging

Every FUJIVO order is carefully packaged to protect your purchase throughout transit. Our premium packaging is designed to reflect the quality, elegance, and attention to detail that define the FUJIVO experience.

Delivery Attempts

Please ensure that the provided delivery address and phone number are accurate. If delivery cannot be completed after multiple courier attempts due to incorrect information or customer unavailability, additional shipping charges may apply for re-delivery.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or you receive the wrong product, please contact our customer support within 48 hours of receiving your package. Our team will review the issue and provide an appropriate solution as quickly as possible.

Need help? Contact Fujivo support.