Return & Exchange Policy

We accept exchange requests if:

Exchange requests must be submitted within 48 hours of receiving your order.

• You receive a damaged product.
• You receive the wrong item.
• The product has a manufacturing defect.
• The delivered product is different from what you ordered.

To qualify for an exchange, the product must meet the following conditions:

Products that show signs of use, damage caused after delivery, or missing original components may not qualify for exchange.

• Be unused and unworn.
• Be returned in its original condition.
• Include the original packaging, tags, manuals, and accessories (if applicable).
• Be accompanied by proof of purchase.

Due to the nature of our imported authentic products, we do not accept returns for change of mind, personal preference, or incorrect product selection.

Returns are only accepted if the wrong product was delivered, the product arrives damaged, or a verified manufacturing defect is found. Each request will be reviewed individually by our customer support team.

The following items are not eligible for return or exchange:

• Products that have been used or worn.
• Products damaged after delivery.
• Products without original packaging or accessories.
• Clearance, promotional, or final sale items (unless damaged or incorrect).

Follow these steps to request an exchange:

• Contact our customer support within 48 hours of delivery.
• Share your order number along with clear photos or videos of the product.
• Our team will review your request.
• Once approved, we will provide exchange instructions.
• After receiving and inspecting the returned item, we will ship the replacement product.

Refunds are only provided when an approved replacement product is unavailable. If a refund is approved, it will be processed using the original payment method or another mutually agreed method within a reasonable processing period.

If the exchange is due to our error (wrong product, damaged item, or manufacturing defect), FUJIVO will cover the applicable exchange shipping cost. If the exchange request is not due to our error, any shipping charges may be the responsibility of the customer.